Privacy Policy



When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and email address.

When you browse our shop, we also automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain more details about the browser and operating system you are using.

The person responsible for the protection of personal information at Viva panettone is Marie-Ève Chaume. To contact her, please write to


How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we will assume that you consent to our collection and use of your information for this purpose.

To the extent permitted by applicable law, we collect, process and use your personal information for the following purposes:

  • To ensure that we can provide you with our products and deal with your requests as a customer;
  • To respond to your requests and queries about our products and services;
  • For research and development purposes, in order to improve our offer;
  • For marketing purposes, in particular to offer you new products;
  • To comply with any legal, regulatory or other obligation;
  • In the event of a reorganisation of Viva panettone, including any transaction involving Viva panettone, which may require the transfer of personal data to a third party as part of due diligence;
  • To verify your identity when you exercise your rights in relation to your personal information.

If we ask you to provide us with your personal information for any other reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse. 

How can I withdraw my consent?

If, after having given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us at or by mail at: Viva panettone 8248 Rue du Creusot, Saint-Léonard, Québec, H1P 2A4.


We may disclose your personal information if we are required to do so by law.


Nous pouvons divulguer vos renseignements personnels si la loi nous oblige à le faire ou si vous violez nos Conditions Générales de Vente et d’Utilisation.


Our shop is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our services and products to you. Your data is stored in the Woocommerce data storage system and databases, and in the general Woocommerce application. 


If you make your purchase through a direct payment gateway, in this case Woocommerce will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order has been finalised, the information relating to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of a joint effort by companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our shop and its service providers.

For more information, please consult the WooCommerce Terms of Use here.


In general, the third party suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With regard to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Bear in mind that some suppliers may be located or have facilities located in a different jurisdiction from yours or ours.

Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

Once you leave our shop site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy.


You may leave our website by clicking on certain links on our site. We accept no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.


The Viva panettone name and logo are the property of Viva panettone. Unless otherwise indicated, all the content of the website is also the property of Viva panettone and is protected by copyright laws. To use, copy, translate, publish or distribute this content, prior written authorisation from Viva panettone is required.


To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

The person responsible for the protection of personal information at Viva panettone is Marie-Ève Chaume. To contact her, please write to


By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website


We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website.

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply want more information, contact our Privacy Officer: Marie-Eve Chaume by email at or by mail at Viva Panettone, 8248 uue du Creusot, Saint-Léonard, Québec, H1P 2A4.